Refund policy

At Thar Craft, every piece is chosen and made with care. If something isn't right, we want to make it right.

Return window

You may request a return within 7 days of delivery. Requests raised after this window cannot be accepted.

Conditions for return

To be eligible, the item must be:

Unused, unwashed and undamaged, in the same condition you received it
In its original packaging, with all tags, labels, inserts and free gifts intact
Accompanied by the original invoice or order number

Items that cannot be returned

Customised, personalised or made-to-order pieces
Items marked "Final Sale", "Clearance" or "Non-returnable" on the product page
Gift cards and vouchers
Items damaged through misuse, mishandling or normal wear after delivery
Products returned without prior approval from our team

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, please write to Help@tharcraft.com within 48 hours of delivery with:

Your order number
Clear photographs of the product and the outer packaging
An unboxing video, if available (this greatly speeds up claims with our courier partners)

Once verified, we will offer you a free replacement, a full refund, or store credit — your choice. You will not bear any shipping cost in these cases.

A note on handcrafted products

Many of our pieces are handmade by artisans in and around Rajasthan. Slight variations in colour, grain, weave, finish, texture and size are natural characteristics of handcrafted work, not defects. Screen settings may also cause minor colour differences between the product photograph and the actual item. Such variations are not accepted as grounds for a defect claim, though you may still use the standard return window if the piece isn't right for you.

How to start a return

Email Help@tharcraft.com with the subject line "Return Request – [Order Number]".
Tell us the item(s) you'd like to return and the reason.
Our team will confirm eligibility and share the next steps within [2] business days.

Please do not ship any item back to us before receiving written confirmation. Unapproved returns may be refused.

Return shipping

Where our courier partners service your PIN code, we will arrange a reverse pickup.
Where reverse pickup is unavailable, you may self-ship the item to the address we provide. We will reimburse reasonable courier charges up to ₹[200] on submission of the receipt.
For customer-initiated returns (change of mind, size or preference), a return shipping fee of ₹[amount] may be deducted from your refund. This does not apply to damaged, defective or incorrect items.

Refunds

Refunds are processed after the returned item reaches us and passes a quality check, usually within [2–3] business days of receipt.
Approved refunds are credited to your original payment method within 7–10 business days. The exact time depends on your bank or card issuer.
For Cash on Delivery orders, refunds are made by UPI or bank transfer to details you provide.
Original shipping charges and COD handling fees are non-refundable, except where the return is due to our error.
If the returned item fails our quality check, we will inform you and ship it back to you at your cost.

Exchanges

We are happy to exchange an item for a different size, colour or product of equal value, subject to stock availability. If the new item costs more, the difference is payable before dispatch; if it costs less, the balance is refunded. Exchange requests follow the same 7-day window and conditions as returns.

Order cancellations

Orders can be cancelled free of charge any time before dispatch. Email us as soon as possible with your order number.
Once an order has been dispatched, it cannot be cancelled; you may refuse delivery or use the return process instead.
Customised and made-to-order pieces cannot be cancelled once production has begun.
We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or delivery restrictions. In such cases, you will receive a full refund.