Shipping policy

We ship Thar Craft pieces across India, packed carefully so they reach you exactly as they left our studio.

Order processing

Orders are processed within 1–3 business days of payment confirmation.
Made-to-order and customised pieces require [7–14] business days to craft before dispatch. The estimated timeline is shown on the product page.
Orders are not processed or dispatched on Sundays and public holidays.

Delivery timelines

Once dispatched, estimated delivery times are:

Destination	Estimated delivery
Jaipur and nearby areas	2–4 business days
Metro cities	3–5 business days
Rest of India	5–8 business days
Remote / interior PIN codes	7–12 business days
Large or fragile furniture items	10–15 business days (surface transport)

These are estimates from our courier partners, not guarantees. Delivery may take longer during festive periods, sales, adverse weather or unforeseen disruptions.

Shipping charges

Free standard shipping on all prepaid orders above ₹[amount].
Below that value, a flat shipping fee of ₹[amount] applies.
Cash on Delivery is available on select PIN codes for orders up to ₹[amount], with an additional handling fee of ₹[amount].
Bulky, oversized or fragile items may attract additional freight charges, which will be shown at checkout or confirmed with you before dispatch.

Courier partners

We ship through reputed partners including [Delhivery, Blue Dart, DTDC, Shiprocket, India Post]. The partner is chosen based on your location and the size of the parcel.

Tracking your order

Once your order is dispatched, you will receive a confirmation email and SMS/WhatsApp with your tracking number and courier link. Tracking usually becomes active within 24 hours of dispatch. You can also write to Help@tharcraft.com with your order number for an update.

Delivery address

Please double-check your address, PIN code and phone number at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details. If you need to change the address, email us before dispatch and we will try to accommodate the change.

Failed deliveries

Our courier partners attempt delivery up to [3] times. If delivery fails because no one is available, the address is incorrect, or a COD order is refused, the parcel is returned to us. In such cases:

For prepaid orders, we will refund the order value after deducting actual to-and-fro shipping charges.
Repeated refusal of COD orders may result in COD being disabled for your account.

Damaged parcels

If your parcel arrives visibly damaged or tampered with, please refuse delivery where possible, or record an unboxing video and write to Help@tharcraft.com within 48 hours with photographs. We will arrange a replacement or refund. See our Return and Refund Policy for details.

Multiple items

Orders with multiple items may be shipped in separate parcels and arrive on different days. You will receive separate tracking details for each.

International shipping

We currently ship within India only. For international orders, please write to Help@tharcraft.com — we can arrange shipping on a case-by-case basis. Customs duties, import taxes and clearance charges levied by the destination country are borne entirely by the customer and are not included in our prices.